MONEY BACK GUARANTEE
If you are not completely satisfied, you can return the product to us and we will refund you, subject to the below terms.
This policy forms part of the Online Goods terms and conditions, and so words defined in the terms and conditions have the same meaning in this policy, unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.
WRONG PRODUCT DELIVERED
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to inform us immediately. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
PRODUCTS DAMAGED ON DELIVERY
All products purchased from Online Goods should be inspected within 7 days from delivery for any defects or missing parts. If 7 days has passed since delivery no claims against defective products or missing parts will be entertained. Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing us at email@example.com.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will repair/replace the product as soon as possible or credit your account with the purchase price of the product.
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will not be regarded as defects and will not entitle you to a return under this
Faults resulting from normal wear and tear.
Damage arising from negligence, user abuse or incorrect usage of the product.
Damage arising from electrical surges or sea air corrosion.
Damage arising from a failure to adequately care for the product.
Damage arising from unauthorized alterations to the product.
Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you
A digital product such as an ebook, electronic voucher, gaming code or other digital download.
An audio or video recording or computer software that has been unsealed.
A newspaper, periodical or magazine.
A foodstuff, beverage or other product intended for everyday consumption.
A nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed, including (but not limited to) breast pumps, bottles, teats, soothers/pacifiers, formula, maternity underwear, nappies and wipes.
A beauty product or fragrance which has been used.
An intimate product, lingerie, swimwear, bodysuit, underwear or jewellery for piercings, which for hygienic and public health reasons may not be returned; or
A product which has been personalised for you or made to your specifications; or
A flatpack furniture product that has been assembled after delivery.
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.
Package your products safely and securely for protection during transit.
Include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund to the account with the purchase price of the product within 10 days of the return.